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FY 2003 PERFORMANCE REPORT

HRT-RD-04-083

 

2003 Performance Report coverWELCOME

SECTION I: Who We Are and What We Do

RD&T Organization
RD&T Leadership Council
Giving Back to the Community

SECTION II: The Strategic Framework

The FHWA R&T Program
Vision and Mission
FHWA Goals and Objectives for FY 2003
FHWA “ Vital Few ”
FHWA Roles
RD&T Corporate Missions and Functions
The Corporate Master Plan for Research and Deployment of Technology & Innovation
Corporate R&T Focus
Guiding Principles for FHWA’ s Corporate Role in R&T
R&T Leadership Team

SECTION III: Our Business Results

RD&T Challenges, Commitments, and Achievements
Research Project Status Summary
RD&T Success Stories

SECTION IV: RD&T Performance Management

Relevance, Quality, and Performance
Planning and Priority Setting
Performance Management Framework
Performance Management Workgroup
RD&T Research Benefits Case Studies
Case Study Highlights
Customer Feedback
RD&T Lab Assessment Process
Stakeholder Advisory Activities and Feedback

APPENDICES

  1. RD&T Research Project Status
  2. RD&T Services
  3. Market - Ready Technologies
  4. FHWA Research and Technology Partnerships
  5. FHWA Educational Outreach Partnerships
  6. Abbreviations


W E L C O M E

The Office of Research, Development, and Technology (RD&T) provides leadership to the Federal Highway Administration (FHWA) Research and Technology (R&T) Program and plays a key role in guiding the Agency’s R&T Leadership Team as it implements the Corporate Master Plan for Research and Deployment of Technology & Innovation. The FHWA R&T program directly supports the goals of the U.S. Department of Transportation (USDOT) and focuses on addressing significant transportation challenges that our Nation faces today. At FHWA, our mission of “Enhancing Mobility through Innovation, Leadership, and Public Service” and our role as “Innovators for a Better Future” reinforces the importance of technology and innovation (T&I) to the Nation’s transportation system and our customers. FHWA’s research leadership emphasizes information-sharing and partnerships with State and local governments, academia, and the private sector to quickly and cost-effectively transform new technologies and concepts into better transportation systems, processes, and services.

The Turner-Fairbank Highway Research Center (TFHRC) facility is a federally owned and operated research facility in McLean, VA, that contains more than 24 indoor and outdoor laboratories (labs) and support facilities, providing advanced research and development (R&D) innovations for U.S. and international highways. TFHRC houses more than 300 Federal and contract transportation researchers, students, and support personnel. This, our second annual performance report, represents our office’s commitment to accountability in the programs and initiatives managed at TFHRC. The first part of the report provides additional insight into our research facility, personnel skill levels, programs, and initiatives. Not only does the report highlight our accomplishments and success stories of the past year, but it also conveys our management philosophy and the strategies we employ to achieve our goals and address new challenges. Additionally, it includes examples of how our organization strives to “give back” and enhance the quality of life for our local community. This is a companion document to the Fiscal Year (FY) 2002/2003 Performance Plan and 2002/2003 Catalog of Products and Services.

We hope that this report encourages you to learn more about RD&T’s people, labs, services, and research. Our office undertakes and completes research that is essential, indispensable, and connected to our stakeholders. I sincerely welcome your feedback on this performance report and encourage you to provide comments and improvement suggestions through the TFHRC Web site at http://www.tfhrc.gov/. A “Performance Report Feedback” link was added to our home page to encourage and facilitate your input. Thank you for letting us know how we may better serve you.

Dennis C. Judycki

Dennis C. Judycki
Associate Administrator for Research, Development,
and Technology


I . WHO WE ARE AND WHAT WE DO

We continually seek to promote partnerships with State and local governments,  academia, and the private sector to quickly and cost-effectively transform new technologies, concepts, and ideas into better transportation systems, processes, and services.

The R&T process is a continuous one that involves regular feedback throughout the various phases to drive strategic decisionmaking. To carry out the program effectively and efficiently, the Office of RD&T develops and executes policy, budget, program management, and evaluations that support the overall R&T program. RD&T projects span many disciplines and transportation topics, from highway design, engineering, and maintenance to economic analysis, human factors, travel surveys, outreach, and marketing.

RD&T has six offices involved in research and program support activities at TFHRC. The Office of Safety R&D, Office of Operations R&D, and Office of Infrastructure R&D conduct research that continually improves highway safety, operations, and infrastructure, respectively. More than 300 employees and contractors at TFHRC work in a variety of occupations and specialties; job positions include engineers, scientists, psychologists, and program support specialistsfrom a variety of disciplines. Our activities cover major subject-matter areas such as human-centered systems, materialstechnology, operations and intelligent transportation systems (ITS), pavements, safety, and structures. More than 50 percent of RD&T staff have advanced degrees; 20 percent hold one or more doctoral degrees.

In addition, our organization serves as the focal point for FHWA participation in cooperative research activities, such as the National Cooperative Highway Research Program (NCHRP) and the Transportation Pooled Fund (TPF) program. In FY 2003, the TPF program included 139 FHWA-led projects and 151 State-led projects valued at approximately $130 million—with the average study valued around $467,000. Each project averaged 7 partners for State-led projects and 9.8 for those led by FHWA. RD&T also conducts outreach to universities and the small-business community.

Our approach to research supports FHWA’s emphasis on cooperation, information sharing, and formal research agenda development within USDOT and across the entire government. We continually seek to promote partnerships with State and local governments, academia, and the private sector to quickly and cost-effectively transform new technologies and concepts into better transportation systems, processes, and services. Appendices D and E of this report provide an overview of the extensive partnership activities that involve FHWA. Our emphasis on conducting world-class research includes a commitment to improve our business processes and efficiently operate the RD&T facilities, organization, and programs. Our business process improvements are highlighted in the “Challenges and Commitments” section of this report and the “Services” tables in appendix B.

Career development and enrichment are key focus areas for our organization. FHWA offers a variety of educational outreach and career development programs, including FHWA’s Professional Development Program (PDP), the USDOT-wide Summer Transportation Internship Program for Diverse Groups (STIPDG), and Federal Government-wide programs such as the Executive Leadership Program and the Executive Potential Program. RD&T is committed to reaping the benefits of the diverse new perspectives and fresh ideas that these program participants offer. We aggressively seek and provide new learning opportunities for program participants whenever possible. For more information on this, see appendix E.

TFHRC Occupational Specializations: This chart shows the number of employees with technical specializations at Turner-Fairbank Highway Research Center.  Represented in the graph are: 53 engineeers, 17 transportation specialists, 8 scientists (geologists, metallurgists, chemists, etc.), 4 research psychologists, 2 technicians, and 1 highway safety specialist.

In addition to educational outreach, RD&T provides a variety of marketing and communications services that support FHWA T&I deployment initiatives. These services include marketing and communications strategic planning, exhibits, special events planning, and report and periodical publishing, including Public Roads, R&T Transporter, and Focus.

RD&T Organization

Infrastructure R&D (HRDI)

The Office of Infrastructure R&D focuses on improving the performance of highway infrastructure and significantly reducing associated long-term costs. The comprehensive and coordinated Infrastructure research program utilizes R&T that cuts across the boundaries of Asset Management, Pavements, and Structures. It focuses on the four critical elements needed for success: information, people, technology, and deployment of that technology.

Operations R&D (HRDO)

The Office of Operations R&D conducts research to mitigate congestion and improve safety through better management and operation of the surface transportation system. The Travel Management Team produces various hardware and software tools to analyze operational improvements, reduce congestion on surface streets and freeways, and mitigate delays in work zones. The Enabling Technologies Team is developing infrastructure-based systems that will warn motorists of potential intersection collisions; promoting safety by developing decision support tools for winter weather maintenance; and supporting the development and use of safety-enabling technologies such as Dedicated Short-Range Communications and Nationwide Differential Global Positioning Systems (NDGPS).

Safety R&D (HRDS)

The Office of Safety R&D aims to reduce highway crashes and related fatalities and injuries by developing and implementing a program of safety innovations through nationally coordinated R&T. The focus is on FHWA’s priority highway safety improvement objectives related to preventing and mitigating roadway departures, managing safety, improving intersections, and protecting pedestrians. This office provides transportation officials and practitioners with improved understanding, information, and state-of-the-art tools to aid informed decisions on highway safety improvements. The office also conducts advanced research to determine new ways to solve highway safety problems and challenges.

The Federal researchers and staff at TFHRC
The Federal researchers and staff at TFHRC.

 

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Program Development and Evaluation (HRPD)

The Office of Program Development and Evaluation (HRPD) champions the research, development, and technology program and those it serves by developing and executing policy, budget, program management, and evaluation tools to further FHWA’s R&T program. HRPD also is the focal point for FHWA’s participation in cooperative research activities such as the NCHRP and TPF studies, and active outreach to University Transportation Centers (UTC) and the small-business community.

Resource Management (HRRM)

The Office of Resource Management (HRRM) provides critical management support services that contribute to RD&T’s research and deployment of T&I activities. HRRM staff provides advice, assistance, and support for financial management of R&T and General Operating Expenses funding, acquisition planning, and contract administration for research programs and research support activities, human resource management and employee development, information technology support for research and business applications, accountable property management, TFHRC facilities management, emergency planning, FHWA continuity of operations support, and physical security.

Research and Technology Services (HRTS)

The Office of Research and Technology Services leads in leveraging T&I deployment, one of the Agency’s key business processes. HRTS also provides various marketing and communication services Agency-wide, as well as within RD&T. These include planning and executing the FHWA-wide exhibit program; administering the R&T Products Distribution Center; editing, publishing, and distributing RD&T research reports; overseeing TFHRC Web pages; and publishing periodicals, like Public Roads, that reach customers worldwide. HRTS also supports the implementation of the Corporate Master Plan for Research and Deployment of Technology & Innovation.

Director for Research, Technology, and Innovation Deployment

The Director for Research, Technology, and Innovation Deployment provides key support to the Associate Administrator for RD&T in the role of FHWA's champion for R&T. The Director works with FHWA leadership to "e-bar" for research and deployment of T&I and facilitates the development and ongoing implementation of the FHWA Corporate Master Plan for Research and Deployment of Technology & Innovation.

RD&T Quality Coordinator/Leadership Council Secretariat

Provides leadership for the quality program within RD&T, which includes coordinating annual Quality Self-Assessment activities. It actively utilizes the RD&T Leadership Council to address quality management initiatives, such as developing and implementing the lab assessment program, and developing and tracking Leadership Council Action Agenda initiatives.

RD&T Leadership Council

The mission of the RD&T Leadership Council is to continuously improve the RD&T organization and its achievement of the FHWA strategic goals. The Council works on a wide range of issues related to the effective management of TFHRC and serves in an advisory capacity to the RD&T Executive Committee (which consists of the Associate Administrator for RD&T, the Director for Research, Technology, and Innovation Deployment, and the RD&T office directors).

Council Goals and Objectives

Workgroups Reporting to the Leadership Council:

Group photo of the RD&T Leadership Council
RD&T Leadership Council.

Giving Back to the Community

Fairfax County Fire and Rescue Training

For the past 6 years, firefighters from 2 Fairfax County, VA fire and rescue departments practiced removing pinned and trapped motorists (using crash dummies) from automobile crash tests at the TFHRC Federal Outdoor Impact Lab (FOIL). Normally, these firefighters and rescue workers practice their rescue techniques on junked cars at the Fairfax County Fire and Rescue Academy. However, using crash-test vehicles from the FOIL provides them with a more challenging training exercise, because the FOIL better simulates actual crash conditions. As a result, firefighters who train at the FOIL improve their equipment skills and their rescue techniques in preparation for real-life emergencies.

Preserving the Past

When FHWA’s predecessor organization, the Bureau of Public Roads, acquired land in 1940 for a dedicated roadway research facility, it also acquired some local history. The Langley Research Station facility site, which is now TFHRC, wrapped around a private family burial ground, about 0.1 hectare (.25 acre) in size. Lawrence M. Reid, who sold the U.S. Government property rights to the full 235.3 hectares (581 acres), retained property and access rights to the burial site, which dates back to 1855. TFHRC has cared for the site over the years, gathering burial information and developing a plan view of the cemetery and its landscaping. Current restoration efforts used the survey information to build an enclosure fence for the cemetery. Plans include placing a historic marker to describe the significance of the site, and new landscaping will augment the cemetery's historic plantings.

Cemetery at TFHRC

Youth Educational Outreach

Part of the organizational culture at RD&T is an emphasis on societal responsibility, community involvement, and mentorship. RD&T enthusiastically encourages future transportation professionals, and we offer hundreds of students the opportunity to learn firsthand about the role of R&T in the Nation’s transportation system, and the wealth of transportation career options. These activities support the educational community at all levels, from research fellow grants to kindergarten through senior high school (K-12) age-appropriate outreach activities. For several years, our research engineers have spoken to and made presentations to local elementary schools to interest students in the engineering profession. RD&T supports other K-12 educational outreach activities include hosting job shadowing on Groundhog Day, Take Your Son/Daughter to Work Day, and the National Engineer Week’s Future City Competition, which brings together seventh- and eighth-grade students and engineers to develop models of future cities. FHWA sponsors an award to the Future City team that best incorporates transportation elements in its prototypical design.

Student Volunteer Program

Our efforts to expand the Student Volunteer program at TFHRC focus on establishing partnerships with local universities. The program serves as the basis for encouraging students to obtain practical experience, conduct meaningful research, and provide a fresh perspective to our highway research program.

Volunteerism

At TFHRC, we give back to the community through a number of other activities. RD&T supports the annual Combined Federal Campaign with a number of creative fundraising and social events, such as the Chili Cook-Off, bake sales, and auctions. Proceeds go to many worthy causes and a special donation is made to the Oklahoma City Scholarship Fund, which benefits the family members of FHWA employees who lost their lives in the Murrah Building tragedy. Throughout the year, employees also collect donations for a Washington, DC, area senior center and sponsor semiannual blood drives to support the American Red Cross of the National Capital Area. Other RD&T public outreach activities include exhibits on the National Mall in Washington, DC, for Public Service Appreciation Week and National Transportation Week.

Facility Tours

TFHRC conducts facility tours, which create awareness among critical audiences and deliver the message that RD&T research provides innovative, real-world solutions to a number of highwayrelated problems. Each year, TFHRC offers tours to hundreds of guests, such as senior legislative and USDOT decisionmakers, congressional staffers, international research colleagues, FHWA State and local partners, and members of professional organizations and associations. Guests visit the labs and learn about research projects that benefit our Nation’s transportation system.

Tour group at TFHRC lab

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II. The Strategic Framework

FHWA’s research approach emphasizes cooperation, information sharing, and formal research agenda development.

The FHWA R&T Program Managing

FHWA’s R&T program and communicating with our partners are important components of the RD&T mission. FHWA’s research approach emphasizes cooperation, information sharing, and formal research agenda development with State and local governments, academia, and the private sector. The RD&T performance plan illustrates RD&T’s alignment with the USDOT and FHWA vision, mission, and goals; documents activities that will produce results; and lists the RD&T products and services.

Vision and Mission

FHWA’s new vision statement reflects a systemwide approach to improving transportation. Furthermore, the Agency’s revised mission statement, “Enhancing Mobility through Innovation, Leadership, and Public Service,” affirms that research and innovation are integral to its mission. In fact, one of FHWA’s three primary roles is to be “innovators for a better future.” This key rewording of the mission reflects R&T’s important contribution to enhancing mobility, and it underscores FHWA’s commitment to organizationally “raise-the-bar” on research and deployment of T&I.

DOT Vision (FY 2003)
Safer, simpler, smarter transportation solutions.
FHWA Vision
Improving transportation for a
strong America.
RD&T Vision
An RD&T organization that is essential, indispensable, and connected to our partners in advancing R&T.
DOT Mission (FY 2003)
Develop and administer policies and programs that contribute to providing fast, safe, efficient, and convenient transportation at the lowest cost consistent with the national objectives of general welfare, economic growth and stability, the security of the United States, and the efficient use and conservation of the resources of the United States.
FHWA Mission
Enhancing mobility through innovation, leadership, and public service.
RD&T Mission
Leads in developing a nationally coordinated research and technology program; champions the advancement of highway technological innovation in support of FHWA strategic goals and performance objectives; advances knowledge through research, development, testing, and evaluation services; and provides support and assistance throughout FHWA in matters relating to RD&T.

FHWA Goals and Objectives for FY 2003

Safety

Mobility and Productivity

Environment

National Security

Organizational Excellence

FHWA “Vital Few”

The Agency’s focus on Safety, Congestion Mitigation, and Environmental Stewardship and Streamlining reflect FHWA’s desire to commit resources in areas where critical performance gaps exist and where the greatest impact can be made.

Performance in these areas will define success for our Agency and affirm the need for a Federal role in highway transportation.

FHWA Roles

Based on extensive discussions, in 2001 the FHWA Leadership Team developed three role statements that affirm FHWA’s new mission and declare our identity. In support of the Agency roles, TFHRC commits to:

As innovators for a better future, TFHRC provides FHWA, its stakeholders, and customers—the world highway community—with the most advanced R&D related to new highway technologies —focusing on solutions to complex technical problems by developing economical, environmentally sensitive designs; efficient, quality-controlled construction practices; and durable materials, all of which will create a safer, more reliable highway transportation system.

RD&T Corporate Missions and Functions

RD&T performs several key functions to champion the advancement of highway technological innovation throughout FHWA. The following examples illustrate some of RD&T’s unique functions in support of the Agency’s role as “innovators for a better future.”

Highway Research and Development

Implementation of the Corporate Master Plan

Strategic Planning and Budget

Outreach, Communication, and Consultation

The Corporate Master Plan for Research and Deployment of Technology & Innovation

FHWA developed an Agency-wide plan for R&T, the Corporate Master Plan (CMP) for Research and Deployment of Technology & Innovation. The CMP recognizes that R&T is an Agency-wide program, involving headquarters program offices, RD&T, and FHWA field offices. The CMP continues to expand the effectiveness and efficiency of R&T, with special emphasis on deploying and implementing technologies and innovations to improve the quality, cost-effectiveness, and timeliness of products, procedures, processes, practices, and/or techniques. It sets out a role, new focus, and guiding principles for the FHWA R&T program to improve highway transportation, and outlines FHWA’s corporate strategy for investing in and conducting cooperative research with partners and stakeholders. In implementing this plan, the Agency is committed to engaging stakeholders throughout the R&T process and effectively communicating the R&T program, which includes publishing an Agency-wide R&T performance report. The CMP elaborates 26 agency commitments to address the 7 guiding principles. It is available on the FHWA Web site at: http://www.fhwa.dot.gov/legsregs/directives/policy/cmp/03077.htm.

Corporate R&T Focus

In the FHWA FY 2004 Performance Plan, the Agency is committed to evaluating the effectiveness of R&T. Under the CMP, the Agency has committed to developing, defining, and adopting a framework for measuring performance. The framework will align with strategic and performance plans, and allow FHWA to evaluate R&T at the Agency, program, and project levels.

Guiding Principles for FHWA’s Corporate Role in R&T

  1. The FHWA R&T process, from research through implementation, is systematic and begins with the end in mind.
  2. FHWA engages in advanced and applied research and innovation deployment activities where there is an appropriate Federal role.
  3. Stakeholders are engaged throughout the R&T process.
  4. The R&T process is grounded in the FHWA mission and goals and guided by multiyear plans.
  5. The R&T budget allocation is based on and driven by multiyear plans and priorities.
  6. FHWA measures the performance of R&T on the Agency, program, and project levels.
  7. FHWA effectively communicates its R&T program and projects.

R&T Leadership Team

To ensure a corporate approach to R&T and to implement the CMP, the FHWA has formed an R&T Leadership Team consisting of Associate Administrators for Environment and Planning, Federal Lands, Infrastructure, Operations, Policy, Professional Development, Safety, and RD&T; the Directors of Field Services; and a Division Administrator’s Council member. The Associate Administrator for RD&T has a key role on the R&T Leadership Team as champion for the FHWA R&T program and for facilitating and supporting the Leadership Team in implementing the CMP.

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III. Our Business Results

RD&T Challenges, Commitments, and Achievements

To guide our business and performance plan, the RD&T Leadership Council’s vision is to conduct research and provide products and services that are essential, indispensable, and connected to our customers and partners. We are committed to continuing our quality journey (the process that FHWA uses to regularly assess its management practices); initiating program, process, and quality-of-work-life improvements; conducting outstanding research; and providing services that exceed performance indicators, strategic goals, and customer and partner expectations. The following are our top challenges and some key achievements related to fulfilling them:

  1. Effectively Deliver Needed Products and Services

    1. Develop quality research products and services that address the needs of our internal customers and external partners in a timely manner.
      • RD&T customer surveys provide our staff with valuable feedback on our research, which spans many disciplines and transportation topics, from highway design, engineering, and maintenance to economic analysis, human factors, travel surveys, outreach, and marketing. The project and services tables in appendices A and B provide status reports on RD&T research projects, and list the various services provided over the past year to our customers and partners. RD&T also makes the results of its research available through the TFHRC Web site, the RD&T performance report, the Transportation Research Information Service, American Association of State Highway and Transportation Officials (AASHTO) committees, and presentations at the Transportation Research Board’s (TRB) Annual Meeting.
      • The re-engineering of the Transportation Pooled Fund(TPF) Program was completed with the launch of a new, interactive TPF Web site in 2003. The site enables online solicitations and funding commitments for new pooled fund studies, and allows lead agencies to post work plans, progress reports, final report/deliverables, implementation activities, and other relevant information. HRPD conducted mini-workshops on the TPF program during the summer at each of the AASHTO Research Advisory Committee (RAC) regional meetings.
      • HRDI researchers played a key role in developing a major new initiative for FHWA called “Highways for LIFE.” This Administration initiative seeks to advance the state-of-the-practice in highway construction by demonstrating and promoting the adoption and use of the best available technologies and contracting practices. LIFE is an acronym for Long-lasting highways using Innovative technologies and practices to accomplish Fast construction of Efficient and safe pavements and bridges. LIFE’s goals will be achieved through: demonstration projects built under high standards for quality and performance; an extensive program of technology transfer (T2), education, and evaluation; and industry partnerships to encourage more extensive integration of beneficial technologies in highway construction equipment, materials, processes, and practices. We have developed a lab assessment process that will allow routine expert peer review of the research conducted at TFHRC.
      • A ribbon-cutting ceremony was conducted at the TFHRC Accelerated Loading Facility in December 2002 to commemorate the completion of 12 full-scale hot-mix asphalt (HMA) test lanes that were constructed as part of a pooled fund study. The lanes will be used to test polymer-modified asphalt binders, with the goal of developing new Superpave® specifications that cover both polymer-modified binders and unmodified binders. The ribbon cutting was attended by members of the pooled fund study State panel, TFHRC's Asphalt Team, FHWA Associate Administrator for RD&T Dennis Judycki, Office of Infrastructure R&D Director Paul Teng, and representatives from the asphalt industry, which contributed the asphalt for the test sections.
    2. Improve R&T collaboration and communication with the FHWA Resource Center and Division Offices. [Note: The FHWA Division Offices and Resource Center provide a direct link to our external customers and stakeholders for the delivery of T&I. As a result of the FHWA restructuring assessment, the four Resource Centers have been combined into a single Resource Center with the enhanced capability to provide training and technical assistance across national and geographic boundaries.
      • HRTS completed its evaluation of the Technology Facilitation Action Plan (TFAP) process and developed recommendations to improve product development and delivery of research results for RD&T. TFAPs involve FHWA Program Offices, Division Offices, and the Resource Center in planning R&T delivery and implementation at the start of the research process.
      • On October 22 and 23, 2002, the Director for Research, Technology, and Innovation Deployment and his staff met with 35 internal and external FHWA stakeholders in Washington, DC, to generate ideas for improving Agency processes for research and deployment of T&I. Outreach sessions included Program Administrators, Directors of Field Services, and a Division Administrator’s representative. This session laid the groundwork for developing the Corporate Master Plan for Research and Deployment of Technology & Innovation, published in April 2003.
      • RD&T managers and staff participated in a series of alignment meetings with the Directors of Field Services to help ensure that the divisions’ workplans were aligned with Agency goals and objectives.
      • RD&T staff were engaged in several Agency-level discussion groups and forums involving headquarters, Division Offices, and the Resource Center throughout the year, on topics such as Division Key Processes, the Agency Vital Few goals, performance planning, and performance measures. RD&T staff also participated in videoconferences with the Division Offices to discuss the research provisions in the Safe, Accountable, Flexible, and Efficient Transportation Equity Act of 2003 (SAFETEA), and to discuss the Highways for LIFE initiative. These meetings leveraged state-of-the-art Web conferencing technology to provide an opportunity for practitioners to share insights, experiences, and best practices in the interest of improving organizational processes.
      • The RD&T Customer Survey Workgroup evaluated existing methods used for customer feedback in RD&T and assessed the need for surveys geared toward specific segments of the RD&T customer base. In addition, activities involving stakeholders were documented and made available. The group is currently working with the FHWA Office of Acquisition Management (HAAM) to test a Web-based survey it has developed that focuses on customer satisfaction with RD&T products.
  2. Improve Business and Administrative Processes
    1. Implement and refine the lab assessment process to provide regular, independent feedback to improve the quality of lab services and lab-based research programs.
      • A pilot lab assessment was conducted in the Office of Safety R&D’s Human Centered Systems Lab at TFHRC, April 28–May 1, 2003. The assessment was the first conducted in accordance with recently developed procedures for the periodic and routine assessment of all lab research and programs at TFHRC by external panels of experts. The process was modeled in part on the National Academies’ National Institute of Standards and Technology (NIST) review process and the State DOT peer-exchange program. The objective of the assessment was to provide independent feedback to lab managers, FHWA leadership, and partners to improve the quality of lab research and services. The assessment panel included representatives from academia, government, and industry. RD&T is committed to beginning a regular schedule of lab assessments; the next assessment will focus on the Asphalt Pavement Lab.
    2. Effectively use research resources and ensure efficient RD&T facility, organization, and program operations.
      • In November 2002, the Agency presented RD&T with the Quality Breakthrough Award. This Level II Quality Award recognizes organizations making significant progress in developing clear plans, building sound processes, and achieving measurable results in meeting the goal of providing a total quality environment. The Associate Administrator for RD&T presented highlights and lessons learned from RD&T’s Quality Journey at FHWA’s National Quality Conference in August 2003.
      • Due to changes in security requirements for the TFHRC facility, key card readers and guards were added to the facility entrances, exterior security cameras were mounted, and a public address system was installed. A vulnerability study of the facility was conducted and a report received.
    3. Define and implement methodologies/tools to evaluate projects and conduct performance measurement of TFHRC research.
      • R&D office projects were logged into the Shared Unit Performance Plan System, and project status reports were submitted to HRPD for use in the annual RD&T performance report.
      • HRDI completed a study that examined the benefits of Infrastructure R&D completed over the past 20 years in the areas of national design and data standards, new technologies, and new materials development. The guiding principle in developing the performance measures and assessment framework was to ensure that the measures are relevant, capture all types of research activities, are objective enough to highlight the benefits and weaknesses of research programs and projects, and above all, are simple enough to be easily understood and applied by program managers. A synthesis comparing lessons learned from the study with those learned from other recent studies will be developed. A brief summary of the studies is provided in section IV of this report.
      • FHWA RD&T staff are founding members of the Washington Research Evaluation Network, an interagency group that meets periodically to share best practices regarding research program operations and to review issues relating to the President’s Management Agenda.
      • RD&T staff supported the Office of the Secretary of Transportation (OST) and the interagency working group advising the Office of Science and Technology Policy and the Office of Management and Budget (OMB) on the development and implementation of the criteria for Federal investment in R&D. In a related effort, RD&T staff worked with the interagency group to modify the OMB’s Program Assessment Rating Tool (PART) for R&D to reflect the new criteria.
    4. Advance information technologies and systems to address the unique needs of a world-class research organization.
      • RD&T provided data to the FHWA Enterprise Architecture Initiative. The data defined business processes, subprocesses, inputs, outputs and supporting systems, and identified areas for improvement.
      • The Information Technology (IT) Workgroup gathered requirements for the new IT support contract statement of work (SOW). In developing the SOW, the group looked at the changing requirements for IT services in the future. It was determined that longer help desk hours were needed and that the flexibility provided by a task order-type contract would provide the best means to adapt to changing research requirements.
  3. Develop and Recognize Employees
    1. Mentor, encourage, and build employee skills and add to FHWA research capacities and competencies.
      • RD&T employees benefited from tuition reimbursement programs and were active participants in other professional development programs and activities. Joseph Hartmann, a Research Structural Engineer for HRDI, was selected to participate in the Academic Study Program for 2003–2004.
      • RD&T hosted more than 15 participants of Federal leadership development programs, including the Executive Potential Program and the Executive Leadership Program.The programs are geared to developing and equipping participants with the skills necessary to strengthen individual and organizational performance. Hosting the participants provided RD&T staff with an opportunity to mentor and serve as role models for future Federal executives and managers.
      • HRDO supported FHWA’s Professional Development Program (PDP) by hosting a PDP participant who was eventually hired as a permanent employee at the end of the assignment. The PDP is a formal 24-month development program in which the PDP participant is assigned to a sponsoring office.
      • HRPD hosted 2 student interns for 10 weeks this summer, one from Texas Southern University, the other from the University of Wisconsin, as part of STIPDG.
      • Three new employees joined the organization in FY 2003, helping to broaden RD&T research capabilities and competencies.
      • An International Research Fellow from the Japanese Ministry of Land, Infrastructure, and Transport joined Operations R&D in May on a 1-year fellowship sponsored by the United States-Japan ITS Joint Research Program.
    2. Improve the award and recognition program to value achievements, link directly to team accomplishments, and advance the RD&T Leadership Council Action Agenda.
      • An RD&T Employee Recognition Committee was organized to improve methods for recognizing RD&T employees whose efforts have resulted in superior achievement. These awards provide TFHRC-wide recognition to deserving employees for their contributions to RD&T. Nominations for the awards will be solicited annually and are open to all RD&T Federal employees or teams. All nominations will be screened and evaluated by an Awards Review Team. Finalists will be selected by the RD&T Executive Committee.
      • RD&T staff were selected to receive the USDOT Secretary’s Award and the Administrator’s Award for their outstanding achievements during FY 2003. Honorees for the Secretary’s award were:
        • Jean S. Landolt, Secretary, Office of the Associate Administrator for RD&T.
        • Leonard Meczkowski, Highway Safety Specialist, Office of Safety R&D.
      • Honorees for the Administrator’s Award were:
        • Peter C. Markle, Director for Research, Technology, and Innovation Deployment.
        • Sheila R. Duwadi, Research Structural Engineer, Office of Infrastructure R&D.
        • Raymond A. Krammes, Research Highway Engineer, Office of Safety R&D.
        • Cheryl A. Richter, Research Highway Engineer, Office of Infrastructure R&D.
      • The Secretary’s Team Award went to the FHWA Infrastructure Research and Technology Working Group. RD&T members were:
        • Steven B. Chase, Technical Director for Bridges, Office of Infrastructure R&D.
        • Charles J. Churilla, Research Program Manager for Infrastructure, Office of Infrastructure R&D.
        • Stephen W. Forster, Technical Director for Pavements, Office of Infrastructure R&D.
        • John M. Hooks, Infrastructure Inspection and Management Team Leader, Office of Infrastructure R&D.
      • Raymond A. Krammes, Research Highway Engineer, Office of Safety R&D, was selected as FHWA Engineer of the Year. His contributions to the Interactive Highway Safety Design Model (IHSDM) were invaluable; IHSDM is a key component of FHWA’s plan to improve highway safety. Raymond's application will be sent to the National Society of Professional Engineers (NSPE) for consideration for the Federal Engineer of the Year Award.
  4. Communicate the FHWA R&T Story and Future Agenda
    1. Improve the state of FHWA R&T initiatives and focus areas.
      • The Corporate Master Plan for Research and Deployment of Technology & Innovation was finalized and published this year. The CMP was provided throughout FHWA and to external stakeholders. Several key stakeholders were briefed, and it was well received both internally and externally. Along with publication of the plan, the formal organization and recognition of the FHWA R&T Leadership Team was accomplished. The team will have primary responsibility for implementing the CMP. The CMP is posted on FHWA’s public Web site at: http://www.fhwa.dot.gov/legsregs/directives/ policy/cmp/03077.htm.
    2. Collaborate with FHWA headquarters and field offices to gather and disseminate achievements in FHWA T&I delivery.
      • RD&T staff participated in a working group with FHWA headquarters and field office representatives to identify priority market-ready T&Is warranting special attention. The technologies are ones that: support agency priorities, including strategic goals; indicate strong user need and likelihood of implementation; are developed to the point of being truly market ready (with a tool(s) available); and have expertise available to support deployment and implementation. The products identified were not intended to include all T&Is available. Numerous T&Is are being developed that are considered good concepts, practices, and/or success stories that should continue to be shared, but are not yet ready to be marketed in the field. The list, which was approved by the Agency R&T Leadership Team, incorporates the nine technologies recommended by the AASHTO Technology Implementation Group (TIG). See appendix C for the complete list.
      • HRTS compiled the second annual report on T2 activities; it tracks funds spent on technology deployment and assessment functions, and includes cost data from all the FHWA program offices, the Resource Center, Federal-aid Division Offices, and Federal Lands Divisions involved in T&I delivery. The information is grouped by strategic goal and broken down into five categories related to the method used for delivering the new technology or innovative practice: 1) training; 2) showcase projects; 3) specifications, design guides, and other tools; 4) test and evaluation projects; and 5) general communications and outreach.
      • RD&T develops and executes a comprehensive research, development, and technology communications strategy and plan that disseminates achievements in FHWA T&I delivery. In FY 2003: more than 100 reports, informational publications, and newsletters were produced; 115 exhibits were shipped and stored; more than 8,000 publications were mailed from the R&T Product Distribution Center; and more than 24 Agency-level conferences and meetings were supported with logistics, communications, and marketing services. These activities supported the FHWA-wide R&T program and the technology delivery needs of FHWA field and headquarters offices, the Resource Center, and thousands of FHWA customers nationally and abroad.
    3. Identify national research program priorities, resources, and funding needs with our partners.
      • RD&T leadership met with the TRB R&T Coordinating Committee at a symposium on highway R&T held April 3–4, 2003, in Washington, DC. The symposium elicited stakeholder views on how well highway transportation R&T programs conducted by the Federal Government are addressing the full range of national R&T priorities.
      • Symposium participants included a wide range of highway R&T stakeholders as well as several congressional committee staff members responsible for drafting material to be considered by Congress as it prepares to reauthorize the surface transportation legislation that determines Federal support for highway R&T.
      • A surface transportation reauthorization Web site was established for reauthorization outreach; it allows the public to make comments directly into the docket. The Web site is: http://www.fhwa.dot.gov/reauthorization/index.htm.
      • RD&T participated in four regional RAC meetings this summer. Topics included: promoting research results, improving tech transfer, and measuring performance. In addition, training was provided for State DOT managers on the use of the improved TPF program Web site.
      • RD&T coordinated and developed the FHWA portion of the USDOT RD&T Plan, highlighting key technologies supporting departmental goals. The USDOT RD&T Plan, which was mandated under the Transportation Equity Act for the 21st Century (TEA-21), has been praised by the Government Accounting Office as a model for government R&D planning. The plan facilitates the coordination of research between the various modes within the USDOT and supports the budget and program development process. Technologies highlighted include human performance issues affecting safety; new technologies to improve operator performance; countermeasures for transportation-related incidents; integrated transportation security assurance measures; advanced materials and design concepts; and computeraided planning and design tools.
      • The Future Strategic Highway Research Program Oversight Panel met in December 2002 and in May 2003, to review the proposed work plans for the program’s four research areas. A summary report of the four research plans has been prepared, as well as various outreach materials. FHWA liaisons to the four panels helped ensure that the research plans complemented, rather than duplicated, research being done by FHWA or that may be done under the proposed Surface Transportation Environment and Planning Cooperative Research Program.
    4. Build a common advocacy to enhance the national R&T program and legislative agenda.
      • On May 14, 2003, Transportation Secretary Norman Y. Mineta unveiled the Bush Administration’s 6-year, $247 billion surface transportation reauthorization proposal, SAFETEA. Changes included in SAFETEA are intended to strengthen surface transportation research, facilitate partnerships for research and implementation, and improve technology deployment. The overall program level for surface transportation research and deployment increases by onethird, including a new safety innovation deployment program, exploratory advanced research, a cooperative environment and planning research program, and restructured program activities for pavement and bridges/structures. RD&T staff provided briefings and informational material for FHWA field offices and the Agency’s research partners and stakeholders. As a result, partners and stakeholders were better informed on the provisions and changes included in SAFETEA that are intended to strengthen surface transportation research, facilitate partnerships for research and implementation, and improve technology deployment.
      • RD&T provided a number of informational briefs for U.S. Congressional staff and responded to requests for technical assistance by members of Congress and their staff several times throughout the year. In addition, the Senate Committee on Environment and Public Works staff visited TFHRC in August 2003 for a briefing and tour of the facility.
      • Deputy Administrator J. Richard Capka testified on reauthorization of the Transportation Research, Development, and Education Programs before the U.S. House Committee on Transportation and Infrastructure on March 4, 2003.
      • Emil Frankel, Assistant Secretary for Transportation Policy, and Dennis Judycki, the FHWA Associate Administrator for Research, Development, and Technology, testified on reauthorization of the Transportation Research, Development, and Education Programs before the U.S. House Science Subcommittee on Environment, Technology, and Standards on April 10, 2003.
      • AASHTO, TRB, and numerous other organizations also testified before these committees in support of a strong FHWA role in R&T.

Research Project Status Summary

Of the 83 projects listed in the FY 2002/2003 Performance Plan that were slated for completion by FY 2003, 60 were completed. In 2002, 37 were completed, and 23 were completed in 2003. Of all the projects listed in the plan, 24 were scheduled for completion in FY 2004 or beyond, and 9 were discontinued or redirected as new knowledge, procedures, and technologies changed the state-of-practice within their respective disciplines. A total of 23 projects listed in the FY 2002/2003 Performance Plan were not completed and were rescheduled. In addition, 12 projects were initiated and completed within FY 2002/2003 that were not in the original plan. These projects reflected new developments and opportunities to partner with other researchers. There are 75 projects that are still ongoing for FY 2004 and beyond that will be included in the FY 2004/2005 Performance Plan. Details regarding specific RD&T projects and services are available in the research project status and services tables located in appendices A and B.

Status of RD and T projects for FY 2002/2003: Total of 60 projects completed, 23 rescheduled for completion in FY 2004/2005, and 9 discontinued or redirected as new knowledge, procedures, and technologies changed the state-of-practice.

 

Current and Future Project Distribution (end of FY 2003) 48 percent Completed FY 02 through FY 03, 32 percent Ongoing FY 04, 10 percent Ongoing FY 05,  10 percent Ongoing FY 06(+)

RD&T Success Stories

RD&T successfully completed and delivered projects during FY 2002 and 2003 to support USDOT’s strategic goals and FHWA’s performance goals. The following highlights showcase research implemented by FHWA and State DOTs.

Infrastructure

Operations

Safety

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IV . Performance Management

Relevance, Quality, and Performance

The Office of RD&T uses criteria established by OMB— Relevance, Quality, and Performance—as the bases for assessing the need, relevance, appropriateness, quality, and performance of our research activities. Our approach to performance management builds on these three elements.

Relevance. RD&T program managers must be able to articulate why an investment is important, relevant, and appropriate. Our research activities, products, and services outlined in this plan are designed to support the Agency’s goals and address customer needs.

Quality. RD&T program managers must justify how funds will be allocated to ensure quality research. Programs allocating funds through means other than a competitive, meritbased process must justify these exceptions and document how quality will be maintained. Quality is also assessed periodically through independent lab assessments.

Performance. RD&T program managers must be able to monitor and document how well this investment is performing. Program managers track R&T projects to determine whether the projects are on time and within budget, and assess whether to increase or redirect funding.

Planning and Priority Setting

FHWA’s Office of RD&T coordinates the R&T program and supports FHWA and USDOT strategic goals for the Nation’s transportation system. The FY 2002/2003 RD&T Performance Plan outlines FHWA research priorities and strategies and shows a clear link between research program goals and FHWA and USDOT strategic plans. Research highlighted in the RD&T performance plan focuses on providing solutions to complex technical problems by developing economical, environmentally sensitive designs; efficient, quality-controlled construction practices; and durable materials. The result will be a safer, more reliable highway transportation system.

Performance Management Framework

Different forms of evaluation are appropriate for different types of research programs and projects. The RD&T Performance Management Framework chart identifies performance measures used across the various organizational functions. It is used as an assessment mechanism for unit managers and helps to establish measures that are integrated across management functions. The framework reflects our Agency’s Corporate Management Strategies (CMS), which are based on the Baldrige Criteria. The framework is a tool for managers to analyze and integrate information obtained from a variety of sources and mechanisms. It also helps ensure that various dimensions for analyzing program results, such as financial performance, customer feedback, and business results are examined comprehensively. The RD&T Leadership Council utilizes this framework as a tool to assess relevance, quality, and performance, and to identify gaps in measurement.

RD&T Performance Management Framework
CMS Definition Related RD&T Performance Measures Methodology
Leadership Leadership focuses on how senior leaders guide the organization. It describes how leaders set direction and high-performance expectations, project a strong customer focus, and communicate clear and visible values to employees.
  • Leadership Effectiveness Inventory (LEI) results.
  • Action items completed.
  • Performance plan items fulfilled.
  • Self-assessment score.
  • 360-degree feedback.
  • Action agenda.
  • Performance plans.
  • Quality self assessments.
Strategic Planning Strategic planning examines how the organization sets strategic goals and develops key action plans.
  • Action items completed.
  • Self-assessment score.
  • Progress made on goals established from lab assessment.
  • Performance plans and action agenda.
  • Quality self assessments.
  • Lab assessments.
Customer/ Partner Focus Customer and partner focus examines how the organization determines requirements and expectations of customers and markets.
  • Percent of satisfaction with RD&T products and services.
  • Number of TFAPs in place.
  • Self-assessment score.
  • Lab assessment results.
  • RD&T customer survey results (to be determined).
  • FHWA satisfaction survey.
  • TFAP.
  • Quality self assessments.
  • Lab assessments.
  • Customer surveys.
  • Web feedback links.
Information and Analysis Information and analysis examines the management, effective use, and analysis of data and information to support key organization processes, to include the organization's objectives.
  • Performance measurement framework.
  • Level and content of response on feedback mechanisms used.
  • Self-assessment score.
  • Lab assessment results.
  • Performance management framework.
  • Quality self assessments.
  • Lab assessments.
Human Resource Development Human resource development and management examines how the organization enables its workforce to develop to its full potential and how the workforce is aligned with the organization's objectives.
  • Self-assessment score.
  • Percent employee satisfaction survey rating.
  • Percent payroll spent on training and development.
  • Number of Individual Development Plans in place in the Learning and Development System (LADS).
  • Number of priority 1 training needs met.
  • Number of vacancies filled.
  • Number of days positions are vacant.
  • Number of student interns.
  • Awards and recognition.
  • Quality self assessments.
  • Employee satisfaction survey.
  • LADS.
Process Management Process management examines aspects of how key production, delivery, and support processes are designed, managed, and improved.
  • Number of process improvements documented.
  • Lab assessment.
  • Number of contracts on time and on budget.
  • Quality self assessments.
  • Lab assessments.
  • Project tracking system.
  • Workload analyses.
Business Results Business results show the organization's performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, and operational performance. The category also examines how the organization performs relative to competitors.
  • Percent of project completion.
  • Number of success stories.
  • Research benefit.
  • Track project and services delivery/deployment of T&I.
  • RD&T success stories.
  • Pilot and case studies.

Performance Management Workgroup

The primary purpose of the Performance Management Workgroup is to help the RD&T leadership develop, coordinate, and implement organizational performance-improvement efforts. The workgroup also helps RD&T leadership improve the management of research programs and assists in the adoption of effective practices. Performance-management efforts currently underway include:

RD&T Research Benefits Case Studies

Measuring the contribution of highway research to the achievement of Agency and departmental goals poses a unique challenge because of the long-term nature of research and the level of risk involved. Research projects are multiyear undertakings, and the products developed from them undergo several years of evaluation and development before being accepted and implemented on a broader scale.

For such reasons, the USDOT acknowledges in its annual research, development, and technology plan that until the products of the research are fully developed and utilized, “current (research) efforts can have only modest impact on the attainment of specific performance goals.” Over time, however, relevant and high-quality research programs can lead to innovations that exponentially benefit the public and lead to growth in the private sector.

Retrospective reviews of whether investments were well directed, efficient, and productive are essential for validating program design and instilling confidence that future investments will be appropriate. Retrospective RD&T benefit studies are conducted periodically to document the benefits of research products. RD&T periodically conducts benefits case studies to collect data on the benefits of research and, when possible, to document and gain further insight into linkages with Agency goals and outcomes.

The first series of studies has yielded potential performance measures for evaluating highway R&D databases, software tools, national design and data standards, and new materials technology. The methodologies used to determine the benefits derived from the research were documented and recommendations were made for measuring benefits both quantitatively and qualitatively. These metrics may be adapted and used as part of a contextual framework for RD&T program managers to assess the benefits of their research.

RD&T has conducted these evaluations with the understanding that there is no single approach to the issue of research performance measurement and benefits assessment and that a combination of evaluation methods within a unified framework will most likely yield the best results. This holistic perspective is supported by the findings of the NCHRP Synthesis 300 and is acknowledged by the OMB’s recommended criteria for investment in research. The RD&T benefit assessments are largely retrospective analyses. However, similar approaches may be used to predict future benefits of research projects.

Case Study Highlights

Infrastructure R&D

HRDI completed a study that examined RD&T research benefits in the areas of national design and data standards, new technologies, and new materials development. This project identified performance measures and provided a framework to assess the benefits of research conducted by HRDI. The performance measures were developed based on data collected on selected projects completed by HRDI in the past 20 years. The guiding principle in the development of the performance measures and assessment framework was to ensure that the measures are relevant, that they capture all types of research activities, that they are objective enough to highlight the benefits and weaknesses of research programs and projects, and above all, are simple enough to be easily understood and applied by HRDI program managers.

Highway Safety Information System

HSIS is a multistate information system that improves highway safety and design. The HSIS performance assessment goal was to provide value indicators for the system. These indicators will be used to develop a broader framework to assess the benefits of research databases and information tools. Value indicators developed for the study included measurements of HSIS value to internal and external safety research communities, and to State and local engineers and planners. Examples of HSIS indicators included bibliometric usage data, expert peer review data, and user survey results.

QuickZone

QuickZone’s evaluation results revealed several useful product benefit measures for State DOT planners. The combination of customer survey data and user cost and benefit modeling proved particularly useful and resulted in immediate improvements to the product’s input modules and analysis options. Software development is a research process that is difficult to measure with traditional metrics. The metric results from the study have a broader application potential in determining research benefits for similar RD&T products, particularly any software or model development.

Customer Feedback

To determine whether our research products are meeting the needs of our customers, RD&T seeks and obtains customer feedback through such mechanisms as formal surveys, Web links, and focus group meetings. A Customer Survey Workgroup is helping the Leadership Council identify existing mechanisms for customer feedback and to assess the need for surveys geared to specific segments of our customer base. A chart showing extensive stakeholder involvement throughout the R&T process was posted on Staffnet. The group is currently working with HAAM to test a Web-based survey it has developed that focuses on customer satisfaction with RD&T products.

RD&T Lab Assessment Process

RD&T lab assessments are independent expert reviews of the quality and performance of research conducted at TFHRC.

The assessment process is designed to:

Stakeholder Advisory Activities and Feedback

The Research and Technology Coordinating Committee (RTCC)

The RTCC examines national highway R&T needs and roles and provides policy-level recommendations on the overall direction of the program. The RTCC committee consists of 18 members, including top-level administrators, researchers, and practitioners from the States, academia, and private sector. RTCC activities in FY 2003 included several high-level meetings with RD&T leadership and other highway research stakeholders on highway R&T topics (most recently, a symposium was held April 3–4, 2003, in Washington, DC). The symposium elicited stakeholders’ views on how well highway transportation R&T programs conducted by the Federal Government are addressing the full range of national R&T priorities.

Tools for Measuring Performance at the State DOT Level

RD&T staff participated in a workshop on performance measures for State DOT research managers hosted by the Florida DOT in December 2002. One activity that grew out of that workshop, and subsequent discussions with the AASHTO RAC, was an NCHRP project to develop a performance measurement toolbox for State DOT researchers. In addition to the toolbox, a database will be developed that will contribute to a nationallevel report showcasing the benefits of State research.

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